Email: part-research@expertappliancepro.com
These Terms also explain part identification, shipping, returns, warranties, special-order items, and other order policies in more detail below.
These Terms and Conditions apply to purchases made through ExpertAppliancePro.com, by phone, mail, fax, or a custom checkout link. Website orders require acceptance of these Terms and Conditions before the order can be submitted. By placing an order, you agree to these Terms and Conditions.
We make reasonable efforts to keep product, pricing, availability, compatibility, shipping, and other information accurate. Manufacturer data, product designs, availability, specifications, and prices may change without notice. If a material pricing or availability issue affects an order before shipment, we may contact you for approval before proceeding.
We use customer information as reasonably necessary to process orders and payments, provide customer service and technical assistance, arrange shipping, prevent fraud, comply with legal obligations, and operate our business. We do not sell customer information to advertisers. Service providers may process information as reasonably necessary to perform payment, shipping, communications, fraud-prevention, hosting, or similar services on our behalf.
Billing note: Card charges may appear as Expert Appliance, Appliance Expert, or a shortened variation of our business name depending on your card issuer.
SMS consent and phone numbers are not shared with third parties or affiliates for their independent marketing purposes. To stop SMS messages from Expert Appliance Pro, reply STOP.
Expert Appliance Pro helps verify that the replacement part requested is correct for the appliance model and serial number provided with the order. We do not process or charge the order until we have completed this part-verification step.
Part verification confirms that the requested part is the correct replacement for the appliance information provided. It does not diagnose which component is causing the appliance problem. Customers remain responsible for determining which type of part is needed for the repair.
Before an order is processed and charged, Expert Appliance Pro verifies the requested part against the model, serial number, and other appliance information provided with the order. If additional information is needed to complete verification, we may contact the customer before processing the order.
If the requested part is not the correct replacement for the appliance information provided, we may correct the part selection or contact the customer before the order is processed.
If we later determine that we identified or shipped the wrong part using the model, serial number, or other appliance information provided with the order, we will correct our error at no cost to the customer. Depending on the circumstances, this may include replacement, exchange, refund, and prepaid return shipping when a return is required.
This guarantee does not apply when the model, serial number, or other appliance information provided with the order was incorrect or incomplete, the appliance was misdiagnosed, the customer selected a different type of part than the appliance requires, or the supplied part is correct for the appliance but does not resolve the appliance problem.
Manufacturers may redesign, update, or supersede replacement parts over time. A current genuine OEM replacement may differ from the original part in appearance, dimensions, materials, mounting method, connector, bracket, wiring arrangement, or installation procedure. A manufacturer-authorized superseding replacement is considered the correct replacement even when its appearance or installation differs from the original part.
If you believe a part is incorrect, defective, incompatible, or does not fit, contact Customer Service before installing, modifying, or returning it. We may request information reasonably necessary to evaluate the claim.
Depending on the situation, requested information may include the appliance model and serial number, a specific description of the problem, photographs when reasonably available, approximate measurements, installer or repair-company information, or other information reasonably related to the claimed problem. Examples include a part being too large or too small, mounting holes or screws not lining up, a connector or fitting not matching, a hose or gasket not fitting the applicable opening or channel, or a part not fitting its bracket or mounting location.
Simply stating that a part is “wrong,” “doesn't fit,” “doesn't line up,” “won't connect,” “won't go in,” “is defective,” or similar does not by itself establish that Expert Appliance Pro supplied an incorrect part when additional information is reasonably necessary to evaluate the claim.
If reasonably requested information is not provided, we may be unable to verify that Expert Appliance Pro made an error. In that situation, the claim may not qualify under the Part Order Guarantee or prepaid return shipping provision. If the merchandise otherwise qualifies for return, the standard return provisions below may apply.
Expert Appliance Pro may provide technical support, installation guidance, troubleshooting assistance, and product-related information as a courtesy to customers. Because we generally cannot inspect the appliance in person, remote technical support is informational guidance and is not a substitute for professional on-site diagnosis or repair when professional service is appropriate.
Customers are responsible for safe repair procedures, proper appliance diagnosis, following manufacturer instructions, using appropriate tools, disconnecting electrical power, gas, or water when required, complying with applicable electrical, refrigeration, gas, and safety requirements, and obtaining professional service when necessary.
Expert Appliance Pro is not responsible for damage to an appliance, surrounding property, replacement part, or other equipment caused by improper installation, misuse, incorrect application, or unauthorized modification, except as otherwise required by law. We may limit or decline remote technical assistance when a repair appears unsafe or cannot reasonably be evaluated remotely.
Parts are shipped Monday through Friday, excluding holidays. Shipping times are based on normal business days. Free UPS Ground shipping is included with all items sold through the Expert Appliance Pro online parts catalog for delivery within the 48 contiguous United States. Additional shipping charges for Alaska and Hawaii are based on the item and selected delivery service and are shown at checkout. Paid expedited UPS services, including UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air, may be available for an additional charge depending on destination and service availability. Saturday delivery may be available where UPS offers Saturday service.
Next-day and 2nd-day air orders should be placed by 10:00 AM Eastern Time to meet our normal shipping cutoff. Some orders may still be able to ship as late as 5:00 PM Eastern Time. Due to the nature of rush orders and carrier operations, expedited delivery is not guaranteed by Expert Appliance Pro. Delivery estimates begin when the order ships, not when the order is submitted.
A carrier scan showing delivery to the address provided with the order will generally be considered evidence of delivery. If tracking indicates delivery but you cannot locate the package, contact us promptly so we can assist with available carrier procedures. Expert Appliance Pro is not responsible for theft or loss occurring after confirmed delivery except as otherwise required by applicable law.
Customers are responsible for providing a complete and accurate shipping address. Additional costs resulting from an incorrect customer-supplied address, refused delivery, repeated unsuccessful delivery attempts, or a shipment returned by the carrier may be charged to the customer. An order that originally qualified for free shipping may not qualify for free reshipment after an address error, refusal, or failed delivery.
If you receive a damaged part and the box or packaging is damaged, bent, wet, or otherwise compromised, notify us within 24 hours of delivery. Keep the original box, packing materials, labels, and damaged merchandise while the claim is being reviewed.
To file a shipping-damage claim, email customerservice@expertappliancepro.com with your first and last name, order number, photographs of the damaged box or packing materials, and photographs of the damaged merchandise. Failure to preserve packaging or promptly report obvious shipping damage may limit our ability to obtain reimbursement from the shipping carrier.
UPS Ground shipping is free for every item sold through the Expert Appliance Pro online parts catalog for delivery within the 48 contiguous United States. Alaska and Hawaii are not included in the free-ground offer; an additional shipping charge based on the item and selected delivery service is shown at checkout before the order is submitted. There is no additional UPS Ground shipping charge for compressors, coils, door seals, control boards, or other catalog parts when delivered within the 48 contiguous United States.
Separately quoted non-catalog HVAC equipment, oversized equipment, palletized shipments, or freight transactions are not covered by the online parts-catalog free-ground policy and may have different delivery or freight charges. Any additional non-catalog shipping or freight charge will be disclosed to the customer and must be approved before the order is processed.
International and overseas shipments may be subject to customs duties, taxes, brokerage charges, shipping delays, or other costs outside our control. Unless otherwise expressly agreed, products delivered outside the 50 U.S. states are non-returnable except where Expert Appliance Pro verifies that we supplied the incorrect product or another remedy is required by applicable law.
Special-order, made-to-order, fabricated, custom-manufactured, and specially procured merchandise may require payment before manufacturing or procurement begins. Lead times depend on the manufacturer or supplier and may range from approximately 14 to 90 days or longer.
Once we have placed or committed the order with the manufacturer or supplier, special-order, made-to-order, custom, fabricated, or specially procured merchandise cannot be canceled or returned under the standard return provisions. The standard return, courtesy-return, and store-credit provisions do not apply to these items.
These restrictions do not eliminate our responsibility for a verified ordering or shipping error by Expert Appliance Pro or an applicable warranty claim for a defective product.
Our goal is to help customers receive the correct genuine replacement part. Because we verify the requested part against the appliance information provided before processing the order, if we later determine that we identified or shipped the wrong part using that information, we will correct our error at no cost to the customer. When a return is required because of our verified error, the standard return fee does not apply and we will provide prepaid return shipping.
All returns require prior authorization and an RMA number. Contact customerservice@expertappliancepro.com before returning merchandise. Do not send merchandise back without an RMA.
An RMA authorizes merchandise to be returned for inspection. Issuance of an RMA does not by itself guarantee a full refund, store credit, exchange, or other credit. Final return eligibility and the amount of any refund or credit depend on the reason for the return, the applicable return terms, and inspection of the merchandise after it is received.
For eligible stocked merchandise, a return request must be made within 14 calendar days after delivery. Once an RMA is issued, the merchandise must normally be shipped back within 7 calendar days unless different written instructions are provided.
To qualify for a standard return, merchandise must be unused, uninstalled, unaltered, undamaged, complete, and returned with its original packaging and included components when reasonably possible. Installed, used, altered, cut, stretched, wired, damaged, contaminated, incomplete, or otherwise materially changed merchandise may be denied return credit.
The customer is responsible for securely packaging the return and should use a trackable shipping method and appropriate insurance when necessary. Expert Appliance Pro is not responsible for damage caused by inadequate return packaging or damage occurring during customer-arranged return shipment.
Eligible stocked merchandise that was correctly supplied may be returned under this policy even when Expert Appliance Pro did not make an ordering or shipping error, provided the return otherwise meets these requirements.
For an approved standard return, the customer is responsible for return shipping and a 40% return-processing fee will be deducted from the price paid for the returned merchandise. Original expedited shipping, freight, special-handling charges, and other shipping services already provided are nonrefundable. Applicable sales-tax adjustments will be handled as required by law.
In some circumstances, Expert Appliance Pro may offer store credit, an exchange, a reduced fee, or another customer-service accommodation instead of the standard cash-refund terms. Any such accommodation is offered at our discretion and will be communicated to the customer before the return is authorized whenever practical.
An accommodation applies only to the individual transaction for which it was offered, does not modify this policy, and does not create a right to the same accommodation on another order. Store credit is not redeemable for cash unless otherwise required by law.
After an approved return is received and inspected, eligible refunds or store credits are normally processed within 10 business days. A customer's bank, card issuer, or payment processor may require additional time for a refund to appear after we process it. Unless another written arrangement has been accepted, refunds will be issued to the original payment method.
Certain parts are designated non-returnable because of their electrical, electronic, electromechanical, gas, combustion, refrigeration, sealed-system, water-handling, dispensing, filtration, sanitary, safety-related, fitment-sensitive, installation-sensitive, custom, obsolete, or discontinued nature.
This includes, but is not limited to, electrical or electronic parts and parts with wires, terminals, connectors, switches, controls, sensors, motors, heating elements, or ignition components; gas and combustion components; refrigeration and sealed-system components; fan and airflow components; valves, pumps, hoses, tubing, water-handling and dispensing components; air filters, water filters, and other filtration products; seals and gaskets; hinges and other fitment-sensitive hardware; conversion kits; food-contact or sanitary components; custom-cut or custom-made items; obsolete or discontinued parts; and similar safety-related or installation-sensitive products.
The invoice or order confirmation may identify or confirm that a particular item is non-returnable under these Terms. For phone, custom-checkout, or other assisted orders, any item-specific non-returnable status may also be explained before the customer authorizes the order to be processed.
Installed, used, altered, cut, stretched, wired, damaged, contaminated, incomplete, or otherwise materially changed merchandise is not eligible for a standard return.
A non-returnable designation does not eliminate our responsibility for a verified Expert Appliance Pro error or an applicable defective-part warranty claim.
Except for special-order, made-to-order, custom, fabricated, or specially procured merchandise, Expert Appliance Pro may occasionally choose to accept an otherwise non-returnable item as an exceptional customer-service accommodation. When such an exception is approved, a 50% return-processing fee based on the price paid for the returned merchandise may apply.
In unusual circumstances, Expert Appliance Pro may choose to make a different customer-service accommodation based on the individual circumstances of the transaction. Any exceptional accommodation is voluntary, applies only to that transaction, and does not modify this policy or create a right to the same accommodation for another purchase.
Customer-returned merchandise is not resold by Expert Appliance Pro.
Return-processing fees help offset expenses associated with return authorization, receiving, inspection, administration, payment processing, handling, the outbound shipping cost we incurred to fulfill the original order, including orders that qualified for free shipping, and the loss of merchandise value associated with returned products.
Orders begin processing shortly after they are received. For ordinary stocked merchandise, customers should contact us as soon as possible if cancellation is requested. If an order has not yet been substantially processed, committed, or shipped, we will make reasonable efforts to cancel it.
If substantial processing, supplier commitments, payment costs, or other order-related expenses have already been incurred but the order has not shipped, a cancellation charge of $20 or 35% of the merchandise amount being canceled, whichever is greater, may apply where permitted by law. Once an ordinary stocked order has shipped, it cannot be canceled and the return provisions above apply. Paid expedited shipping or other services already incurred are nonrefundable.
Special-order, made-to-order, fabricated, custom, and specially procured products cannot be canceled once committed to the manufacturer or supplier. The ordinary cancellation, standard return, exceptional return, and discretionary store credit provisions do not apply to those orders after commitment.
Unless otherwise stated below, eligible parts include a 30-day limited warranty against defects and may also qualify for replacement assistance after 30 days and within 1 year of purchase. The remedy available depends on the product and when the claim is made. Warranty coverage applies to defects in the replacement part itself.
Warranty coverage does not apply to damage or failure caused by improper installation, incorrect wiring, incorrect voltage, misuse, power surge, modification, or other external causes. When installation is relevant to a warranty claim, we may request reasonable information concerning the installation and diagnosis.
Electrical parts carry a 30-day limited warranty from the date of purchase. A warranty claim may require return and inspection of the part before exchange or another warranty remedy is approved. We may request photographs, diagnostic information, installation information, or other information reasonably relevant to evaluating the claimed failure.
For an electrical part determined to be defective after 30 days and within 1 year of purchase, the customer may be eligible, subject to availability, to purchase a replacement or manufacturer-authorized superseding part at 50% of Expert Appliance Pro's then-current selling price when the claim is approved. Shipping and handling charges may be additional.
Compressor warranty claims require sufficient technical information for Expert Appliance Pro and/or the manufacturer to evaluate the alleged failure. Depending on the circumstances, we may request the appliance model and serial number, installation date, installer or service-company information, refrigerant type, refrigerant charge information, evacuation or vacuum procedure, high-side and low-side pressures, operating temperatures, technician diagnosis, installation findings, photographs, and other reasonably relevant diagnostic information.
Warranty coverage does not apply to compressor damage or failure caused by improper installation, contamination, incorrect refrigerant charge, inadequate evacuation, system restrictions, electrical problems, misuse, modification, or other external causes. A compressor claim may be delayed or denied when information reasonably necessary to evaluate the claimed failure is not provided.
Non-electrical parts carry a 30-day limited warranty from the date of purchase and may require return and inspection before exchange. Damage, misuse, improper installation, or other external causes are not covered. For a non-electrical part determined to be defective after 30 days and within 1 year of purchase, the customer may be eligible, subject to availability, to purchase a replacement or manufacturer-authorized superseding part at 50% of Expert Appliance Pro's then-current selling price when the claim is approved. Shipping and handling charges may be additional.
Parts that are no longer made or available from the manufacturer may be sold as-is with limited or no warranty coverage to the extent permitted by applicable law. Any materially different warranty condition will be disclosed when reasonably applicable.
Orders may be subject to reasonable fraud-prevention and identity-verification procedures. Large, unusual, high-risk, or otherwise flagged orders may require additional verification, including confirmation of payment information, identification, billing information, shipping information, cardholder authorization, or signature delivery. We may decline or cancel an order that does not satisfy reasonable fraud-prevention requirements.
Phone orders are subject to the same Terms and Conditions as website orders. By authorizing Expert Appliance Pro to process a phone order, the customer agrees to these Terms and Conditions. When applicable, we may also explain item-specific terms, including non-returnable, special-order, custom, electrical, gas, refrigeration, or other restricted-product terms before the order is processed. Calls may be recorded where permitted by law and after any legally required notification.
Checks may be verified through a third-party verification service. Returned or dishonored checks may be subject to reasonable bank, processing, collection, or administrative charges where permitted by applicable law.
Customers are encouraged to contact Customer Service before initiating a chargeback or stop payment so that Expert Appliance Pro has an opportunity to investigate and resolve the issue. A chargeback or stop payment does not eliminate an amount that is otherwise legitimately owed under these Terms. Amounts determined to remain legally due may be referred for collection. Reasonable administrative, returned-payment, chargeback, or collection expenses may be assessed where permitted by applicable law and applicable payment-network rules. Nothing in this section limits any consumer right that cannot legally be waived.
Product photographs, diagrams, manufacturer illustrations, dimensions, and descriptions may be representative. Manufacturer redesigns and superseded replacement parts may differ from older original components. Products represented as genuine OEM are supplied as genuine manufacturer replacement products or manufacturer-authorized superseding replacements.
Manufacturer names, model names, trademarks, and logos remain the property of their respective owners. Expert Appliance Pro is an independent supplier and reseller of appliance replacement parts. Manufacturer names and trademarks are used for identification and compatibility purposes.
Text, photographs, graphics, software, product information, logos, and other materials displayed on this website are owned by Expert Appliance Pro or the applicable rights holders and may not be reproduced, distributed, republished, mirrored, or commercially used without authorization from the applicable rights holder.
To the fullest extent permitted by applicable law, Expert Appliance Pro and its employees, suppliers, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the purchase, installation, use, misuse, failure, or attempted repair of an appliance or replacement part. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
These Terms and Conditions are governed by the laws of the State of New Mexico, except where another law is required to apply.
The parties should first attempt to resolve disputes through good-faith communication. If a dispute cannot be resolved informally, it may be submitted to binding arbitration under applicable American Arbitration Association rules to the extent the arbitration agreement is valid and enforceable under applicable law. To the extent permitted by law, disputes will be resolved on an individual basis rather than as a class or representative proceeding.
These Terms and Conditions apply to purchases placed through ExpertAppliancePro.com, by telephone, mail, fax, through a custom checkout link, or by another ordering method provided by Expert Appliance Pro. Additional written terms specifically disclosed and accepted for an individual order become part of the agreement for that order.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
Updated: August 5, 2026